Your satisfaction is our priority. If you’re not happy with your order, we’re here to make it right.
Returns
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. To start a return, email us at support@pawvault.com with your order number and reason for return.
Refunds
Once your return is received and inspected, we’ll notify you by email. Approved refunds are processed within 5–7 business days to your original payment method.
Damaged or Wrong Items
If your item arrived damaged or you received the wrong product, please contact us within 7 days of delivery with a photo. We’ll send a replacement or full refund — no return required.
Exchanges
We do not offer direct exchanges. Please return the original item and place a new order.
Shipping Costs
Return shipping is the responsibility of the customer unless the item was damaged or incorrect.
Questions? Contact us at support@pawvault.com — we typically respond within 24 hours.